Rivano Support

For assistance with account access, profile management, community content, purchases, AI Preview, or privacy requests, contact support@rivano.com.

Frequently Asked Questions

1. 1. What does Rivano provide? Rivano is a style-sharing app that includes a community feed, post publishing, favorites, direct messages, profile management, wallet-supported credits, and AI Preview generation from user-selected images.
2. 2. How do I publish a post? Open the create flow in the app, choose or capture photos, add a short written note, and submit the post to the community feed.
3. 3. How do I update my profile? Open your profile area, then use the available profile editing options to update your photo, bio, and other visible account details.
4. 4. How do direct messages work? Rivano supports private message threads so users can continue conversations about posts, styling, and related content inside the app.
5. 5. How does AI Preview work? AI Preview uses the selected user photo and the selected shoe image to generate a preview result. Before a selected user photo is processed, Rivano presents a consent prompt that explains the relevant data use and links to the Privacy Policy.
6. 6. Why does Rivano request camera or photo-library access? Rivano requests camera or photo-library access only when you choose an action that requires media, such as creating a post, updating a profile photo, sending an image in chat, or preparing an AI Preview input image.
7. 7. How do credits and purchases work? Rivano offers consumable credit packs through the platform purchase system. Credits are used for supported in-app actions, and the wallet screen displays the available balance and purchase options.
8. 8. How do I report or block another user? Open the relevant supported post or message thread and use the available report or block control. Blocking removes that profile from supported feed and conversation views in the app.
9. 9. How do I remove my account? Open Settings in the app and choose the account removal option. The app will ask for confirmation before proceeding.
10. 10. How do I contact support about a purchase, privacy, or account issue? Email support@rivano.com with a clear description of the issue. For purchase questions, include the purchase date and any relevant transaction details available to you. For privacy requests, identify the request clearly in your message.